Frequently Asked Questions

Is this KENS Privilege Loyalty Program similar to retail stores?
Yes, we have expanded our Loyalty Program onto our online site to cater a more fulfilling shopping experience to our customers, both retail stores and online. However all rewards such as cash voucher, double rewards, birthday gift and welcome gift only applicable via in-store purchase.

Can I collect points through online purchases?
Yes. All existing Kens’ members are able to collect reward points when they place an online order. Do input the same mobile phone number as per your registered number at retail stores upon checkout. If you have different receiver phone number, kindly added it on notes below.

How do I collect reward points through online purchases?
The system has already been integrated with our online store, and it will register with your mobile number.
For existing store members, kindly ensure you register the same mobile number to collect points for your online purchases.

How do I qualify as a silver tier member?
You will need to accumulate a total of 350 points to be qualified as a Silver Tier member within 6 months from your first purchase. Please take note that 350 points will be deducted automatically when you are promoted as a Silver Tier member.

Will my points expire?
Our cycle for points only valid from Jan-June and July-December and all points will resume to 0 after the redemption month, January & July. You may collect your points from our retail store and online purchase to accumulate points for the next redemption.

How to redeem my reward points?
All points will be rewarded in cash voucher during the redemption month, January & July. Customers will received SMS on the voucher on the same registered mobile phone number. Do remember to redeem the voucher before expired and its only applicable for in-store purchase.

How can I check my accumulated reward points?

Click here and key in your registered mobile number to check your latest reward points.

Should you have any inquiries, you can contact us via here.