Referral Program Terms and Conditions
These Terms and Conditions (“Terms”) govern participation in the KENS Rewards Referral Program (“Program”) offered by KENS Avenue Sdn Bhd (“KENS”, “we”, “us”, “our”). By participating in the Program, both the referrer (“Referrer”) and the referred customer (“Referee”) agree to be bound by these Terms.
1. Program Overview
1.1 The Program allows eligible members to earn a reward voucher when a referred customer (“Referee”) successfully registers as a new KENS Rewards member, enters the Referrer’s code, and completes a qualifying purchase.
1.2 Rewards are issued in the form of a RM50 voucher redeemable in-store only at participating store locations in Malaysia.
1.3 Participation is subject to compliance with all applicable laws and these Terms.
2. Eligibility
2.1 The Program is open to individuals who:
a. are existing members; and
b. are residents of Malaysia aged 18 or above.
2.2 Referees must be new customers who:
a. register and enter the Referrer’s code during sign-up.
3. Referral Criteria and Reward Issuance
3.1 A referral is considered successful when all of the following conditions are met:
a. The Referee registers as a new member using the Referrer’s code or link;
b. The Referee makes a first purchase of RM350 or more in a single transaction, either online or in-store; and
c. The purchase is completed and not returned or refunded.
3.2 Upon successful validation of the referral, the Referrer will receive one (1) RM50 voucher in their membership profile within 1-3 working days.
3.3 Vouchers are for in-store use only and are non-transferable, non-exchangeable for cash, and non-replaceable if lost or expired.
3.4 Each voucher is valid for 60 days from the date of issuance and may not be combined with other vouchers or promotions unless otherwise stated.
3.5 KENS reserves the right to reject or cancel any reward issuance that appears fraudulent, incomplete, or in violation of these Terms.
4. Multiple Referrals
4.1 Referrers may refer multiple friends. Each successful referral that meets the criteria outlined in Section 3 will qualify the Referrer for one (1) RM50 voucher.
4.2 There is no cap on the number of successful referrals, unless communicated otherwise by KENS.
5. Referee Welcome Reward
5.1 Referees who complete the sign-up and first purchase may receive a separate Welcome Reward, subject to prevailing Welcome Reward Terms & Conditions.
5.2 The Referrer’s reward and the Referee’s Welcome Reward are non-interchangeable and subject to separate validation processes.
6. Fraud, Abuse, and Disqualification
6.1 KENS reserves the right to investigate all referral activity and disqualify any Referrer or Referee suspected of tampering with the Program, including but not limited to:
a. Self-referrals using alternate emails or phone numbers;
b. Creating fake accounts;
c. Referral farming, spamming, or bulk messaging.
6.2 In cases of suspected fraud or abuse, KENS reserves the right to revoke all rewards and suspend Program access without prior notice.
7. Changes to the Program
7.1 KENS reserves the right to modify, suspend, or terminate the Program at any time, in whole or in part, with or without prior notice.
7.2 Any changes to the Program will be effective immediately upon posting on www.kensapothecary.com.my or other official communication channels.
8. Limitation of Liability
8.1 KENS shall not be liable for any loss or damage arising from or related to delays, failures, or inaccuracies in reward issuance, provided such issues are not due to KENS’ negligence.
8.2 Participation in the Program is at the user’s sole risk. KENS makes no warranties regarding the security, availability, or uninterrupted nature of the referral platform.
