Membership Cash Voucher Redemption Terms and Conditions
1. Eligibility
Existing Members who have accumulated points between 1 Jan and 30 June 2025 are entitled to convert their points into cash vouchers according to the redemption policy as listed on the website (https://kensapothecary.com.my/pages/kens-privilege-loyalty-program)
2. Voucher Issuance
The cash vouchers will be issued directly to your profile and will be available for use within 31 days from the issue date. It will expire after that period and no extension will be granted.
3. Voucher Usage
a. These vouchers are linked to your membership account and are not transferable.
b. The voucher is redeemable exclusively at our physical stores. Find our locations (https://kensapothecary.com.my/pages/locate-us).
c. Any unredeemed balance after purchase will not be refunded or credited back.
d. Only one voucher can be redeemed per transaction.
4. Non-Refundable and Non-Exchangeable
a. The voucher is not exchangeable for cash and is non-refundable.
5. Exclusions
a. The voucher cannot be used in conjunction with other vouchers, offers or discounts.
b. The voucher is not applicable for:
i. Facials
ii. Brand value sets
iii. Holiday sets
iv. Promotional products
c. The voucher is not applicable for purchases from the following brands:
i. Oribe
ii. Dr. Barbara Sturm
iii. Kilian
iv. Editions de Parfums Frédéric Malle
6. Misuse and Fraud Prevention
a. Any misuse of the voucher, including but not limited to fraudulent transactions, will result in the immediate revocation of the voucher and the possible suspension of your membership account.
b. Kens Avenue Sdn Bhd (The Management) reserves the right to investigate and take appropriate action, including legal proceedings, for any fraudulent activity or violations of these terms and conditions.
7. Communication Responsibility
Members are responsible for checking their membership profile for voucher availability and updates. While Kens Avenue Sdn Bhd (The Management) will communicate via official platforms where possible, we are not responsible for notifying members individually. Please ensure your contact information is up to date.
8. Amendments
Kens Avenue Sdn Bhd (The Management) reserves the right to amend or update any terms and conditions without prior notice.
