Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use KENS Apothecary Online Shopping. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of KENS Apothecary Online Shopping and to any purchases you make through KENS Apothecary Online Shopping.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Esplanade Avenue Sdn Bhd (“KENS Apothecary ”, “we” or “us”), whose registered office is at J-02-16, No.2 Jalan Solaris, Solaris Mont Kiara 50480 KL. Please address any complaints, queries or correspondence regarding these Conditions or KENS Apothecary Online Shopping, to the contacts as listed in our contact us page.

Ordering Products

Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.

Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorization from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.

Kens Apothecary will E-mail you to confirm your product order has been received.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Kens Apothecary only upon those products being dispatched to you, as detailed in the dispatch confirmation E-mail.

Kens Apothecary may refuse or be unable to process your order if:

  • The product you ordered is discontinued or no longer available.
  • Your credit card does not give authorization for the payment of the purchase price.
  • You do not meet the eligibility to order criteria set out above.

Order tracking

All successful orders will received an email of your invoice and its will be process on the next working days. You will received an email of the tracking number once the orders already been packed.

Delivery fee

Free delivery for order RM400 (West Malaysia) and RM500 (East Malaysia).

Default shipping fee RM8 (West Malaysia) and RM20 (East Malaysia).

    Order Cancellation

    Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully and payment is received for your purchase, the order will entering the delivery process immediately. We advice that you carefully review and modify your order prior to payment submission.

    Once your order has entered the delivery process and no further changes can be made.

    Damaged Or Faulty Products and Incorrect Goods Received

    Quality Control tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 48 hours upon receiving the item(s), and we will send you a replacement item. In case we are out of stock, Customer Service will contact you to issue store credit.

    When exchanging faulty or incorrect goods are received we will arrange to collect your goods from you and courier replacement items to you free of charge.

    How To Exchange Your Goods

    Email to You may contact Customer Care via Facebook Messenger on the website from Monday-Friday (excluding Public Holidays and Weekends) between 10am – 5pm.

    Please allow at least fourteen (14) working days (excluding Public Holidays and Weekends) for us to process your exchange.