Cookie Policy

This Cookie Policy explains how KENS Apothecary Sdn. Bhd. (“KENS Apothecary”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our Malaysian website, https://kensapothecary.com.my/ (“Website”).By continuing to browse or use our Website, you acknowledge and agree that we may store and access cookies on your device in accordance with this Policy.

1. What Are Cookies?

A cookie is a small text file that is stored on your computer or mobile device for record-keeping purposes when you visit a website. We use cookies to make it easier, faster, and more secure for you to navigate our platform.

• Session ID Cookies: These are temporary cookies used to store secure session data and browsing preferences. A session ID cookie expires and is automatically removed when you close your web browser.
• Persistent Cookies: These remain on your device's hard drive for an extended period. We use persistent cookies to store your username and interests so you do not have to enter them more than once, helping us track and target your interests to enhance your shopping experience. You can remove persistent cookies by following the directions provided in your internet browser’s “Help” file.

2. How We Use Cookies

We use cookies for various functional, security, and analytical purposes, including:

• Shopping Bag & Security: Cookies are heavily utilized in your shopping bag to enable enhanced security during checkout and to prevent URL-based spamming or transaction tampering.
• Personalization: Unless you voluntarily identify yourself (for example, by registering an account, transacting as a guest, or adding items to your shopping bag), we have no way of knowing who you are personally, even if a cookie is assigned to your computer. A cookie cannot read data off your hard drive.
• Collection Pages: We may use cookies on the point-of-collection pages where you input your email address, but we do not embed tracking cookies inside the marketing emails we send you.

3. Automatically Collected Technical Data & IP Addresses

When you visit our Website, our web servers automatically collect limited technical information about your computer’s connection to the internet, including your IP address, browser type, the webpage you visited before coming to our site, the specific pages within our network you browse, time spent on those pages, items searched for, access times, and other statistical data.Your IP address is a unique number that allows devices on the internet to know where to send you web pages. We treat this data as personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) if it can be linked to identify you. We use this information strictly to deliver web pages to you upon request, measure site traffic, optimize platform performance, and understand the general geographic location of our users.

4. Third-Party and Advertiser Cookies

Some of our trusted business partners (such as digital advertisers, analytics providers, or social media networks) may set their own tracking cookies while delivering banner advertisements or features on our Website. KENS Apothecary does not have direct access to or control over these third-party cookies.This Cookie Policy covers the usage of cookies by KENS Apothecary websites only and does not cover the use of tracking technologies or cookies deployed by external advertisers or third parties.

5. Managing or Rejecting Cookies

You have the right to choose whether to accept or reject cookies. If you wish to disable cookies, you may do so by adjusting your internet browser settings.Please note that if you choose to reject or block our cookies, you may still use our Website, but your ability to access or utilize certain interactive areas, personalized features, or the checkout process may be severely limited.

6. Amendments to this Policy

We reserve the right to update or amend this Cookie Policy at any time without prior notice to reflect changes in technology or local regulatory requirements. Any updates will be published directly on this page.

7. Contact Us

If you have any questions or require clarification regarding our use of cookies or how we handle your technical data under the Malaysian PDPA, please contact our Customer Service Team at hello@kensapothecary.com.my.