Privacy Policy
This Privacy Policy (“Policy”) explains how KENS Avenue Sdn. Bhd. (“KENS Apothecary”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you access or make purchases through our website at kensapothecary.com.my. By using this website, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data in accordance with it.
1. Collection of Personal Data
1.1 We may collect personal data directly from you when you:
- Create an account or make a purchase;
- Subscribe to our newsletters or marketing communications;
- Participate in surveys, promotions, or events;
- Contact our customer service team; or
- Use any features of our website.
1.2 The personal data collected may include, but is not limited to:
- Name, contact number, email address, billing and shipping address;
- Payment details (processed securely via third-party payment gateways);
- Purchase history and preferences; and
- Technical information such as IP address, browser type, and cookies.
2. Use of Personal Data
We use your personal data for the following purposes:
- To process, fulfill, and deliver your orders;
- To provide customer support and respond to inquiries;
- To verify transactions and prevent fraudulent activity;
- To improve our website, services, and product offerings;
- To send marketing communications, promotions, and updates (if you have opted in); and
- To comply with applicable legal and regulatory requirements.
3. Disclosure of Personal Data
3.1 We do not sell, rent, or trade your personal data to third parties.
3.2 We may disclose your personal data to:
- Service providers engaged for payment processing, delivery (e.g., NinjaVan), IT support, and marketing;
- Regulatory authorities, law enforcement, or government agencies where required by law; and
- Professional advisers such as auditors, legal counsel, or consultants.
4. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no system or method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
5. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
6. Your Rights
Subject to Malaysian law, you have the right to:
- Access and request a copy of your personal data;
- Request correction of any inaccurate or incomplete data;
- Withdraw consent to the processing of your personal data; and
- Request deletion of your personal data, subject to legal and contractual restrictions.
Requests may be submitted to hello@kensapothecary.com.my. We may require verification of your identity before processing such requests.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance browsing experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, but certain site features may not function properly as a result.
8. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites. You are encouraged to review the privacy policies of any third-party websites you visit.
9. Amendments to this Policy
We reserve the right to update or amend this Policy from time to time. Any changes will be published on this page with the “Last Updated” date. Your continued use of the website after such amendments constitutes acceptance of the revised Policy.
10. Governing Law
This Policy is governed by, and construed in accordance with, the laws of Malaysia. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.
