Terms and Conditions – Membership Cash Voucher Redemption

Eligibility 

Existing Members who have accumulated points between 1 July and 31 December 2024 are entitled to convert their points into cash vouchers according to the redemption policy as listed on the website (https://kensapothecary.com.my/pages/kens-privilege-loyalty-program) 

Voucher Issuance 

The cash vouchers will be issued directly to your profile and will be available for use within 31 days from the issue date. It will expire after that period and no extension will be granted. 

Voucher Usage 

a. These vouchers are linked to your membership account and are not transferable.

b. The voucher is redeemable exclusively at our physical stores. Find our locations (https://kensapothecary.com.my/pages/locate-us).

c. Any unredeemed balance after purchase will not be refunded or credited back.

d. Only one voucher can be redeemed per transaction. 

Non-Refundable and Non-Exchangeable 

The voucher is not exchangeable for cash and is non-refundable. 

Exclusions 

a. The voucher cannot be used in conjunction with other vouchers, offers or discounts.

b. The voucher is not applicable for:

i. Facials

ii. Brand value sets

iii. Holiday sets

iv. Limited edition SKUs

v. Promotional products

c. The voucher is not applicable for purchases from the following brands:

i. Oribe

ii. Dr. Barbara Sturm

iii. Kilian

iv. Editions de Parfums Frédéric Malle 

Misuse and Fraud Prevention 

a. Any misuse of the voucher, including but not limited to fraudulent transactions, will result in the immediate revocation of the voucher and the possible suspension of your membership account.

b. Kens Avenue Sdn Bhd (The Management) reserves the right to investigate and take appropriate action, including legal proceedings, for any fraudulent activity or violations of these terms and conditions. 

Amendments 

Kens Avenue Sdn Bhd (The Management) reserves the right to amend or update any terms and conditions without prior notice.